GreatsHub app support
Installation, configuration, theme compatibility and product questions.
Request app support →GreatsHub support center
Practical help,
without the runaround.
Get direct support for GreatsHub apps, storefront compatibility and Shopify engineering projects.
Choose a support route
Send your question
to the right place.
A focused first message helps us understand the issue and recommend a useful next step.
Shopify project support
Custom apps, storefronts, themes, integrations and ongoing engineering.
Discuss your project →Security report
Share only the information required to explain the concern. Do not include credentials or customer data.
Report securely →Before you contact us
A clear report gets a clearer answer.
These details help us reproduce the problem and reduce unnecessary back-and-forth.
- 01Name the app or serviceTell us which GreatsHub product or project is affected.
- 02Share the affected URLInclude the storefront page where the issue appears.
- 03Explain expected and actual behaviorShort reproduction steps, screenshots or a recording are helpful.
- 04Note recent changesMention theme updates, app installs or configuration changes.
Ready when you are
Tell us what is happening.
We’ll review the context and reply with a practical next step.