Support the storefront after launch
Maintenance is for merchants who need a reliable technical partner for issues, small enhancements, theme changes and platform-related upkeep.
Typical support areas
- Theme and storefront issue investigation
- App compatibility review
- Small feature improvements
- Performance and accessibility follow-up
- Release support and technical documentation
How requests are handled
Each request is clarified, prioritized and assessed before work begins. Urgency, business impact, reproducibility and dependencies guide the response.
What we need from you
Provide the affected URL, steps to reproduce, screenshots, expected behavior, recent changes and suitable access. Never send passwords through ordinary email.
Quality and continuity
Changes are documented and, where practical, tested outside the live theme. Support scope and response expectations should be defined in the applicable agreement.
Frequently asked questions
Is support available for GreatsHub apps?
Yes. Email support@greatshub.com with the store URL and app name.
Do you offer emergency guarantees?
Availability and response commitments depend on the agreed support arrangement.