Customer loyalty is built through consistent, useful experiences—not simply another one-time discount.
GreatsHub Rewards & Loyalty gives Shopify merchants tools to create a branded loyalty program where customers can earn points, redeem rewards, track their activity and share referral links. The storefront panel is designed to work across devices and can be customized to better match the store’s visual identity.
View GreatsHub Rewards & Loyalty on the Shopify App Store
What is GreatsHub Rewards & Loyalty?
GreatsHub Rewards & Loyalty is a Shopify app for creating customer points, rewards and referral programs.
Merchants can define how customers earn points, configure the rewards available to them and present the program through a responsive storefront loyalty panel. Customers can use this panel to check their points balance, review activity, redeem available rewards and access their referral link.
The app is suited to merchants who want to encourage repeat engagement without relying entirely on continuous store-wide discounts.
How the Shopify loyalty program works
A loyalty program connects selected customer actions with points and rewards.
1. Choose how customers earn points
Merchants can configure eligible activities such as:
- Completing a purchase
- Creating a customer account
- Celebrating a birthday
- Referring another shopper
- Completing selected social or engagement actions
The available rules and limits depend on the selected app plan.
2. Create meaningful rewards
Points can be connected to rewards customers understand and can use. Supported reward formats include:
- Fixed-value discounts
- Percentage discounts
- Free-shipping rewards
Reward values and point requirements should be set carefully so that the program remains valuable to customers and commercially sustainable for the store.
3. Match the program to your storefront
The loyalty launcher and customer panel can be customized using store-appropriate colors, text, icons and positioning.
A consistent visual experience helps the loyalty program feel like part of the storefront rather than an unrelated third-party widget.
4. Let customers track their progress
From the storefront loyalty panel, customers can:
- View their current points balance
- Review points activity
- Discover available rewards
- Redeem eligible rewards
- Find and share their referral link
Clear balances and reward requirements make the program easier for shoppers to understand.
[Insert screenshot: Customer loyalty panel showing points balance and available rewards]
Key GreatsHub Rewards & Loyalty features
Configurable earning rules
Create points-based activities that support the behaviour your store wants to encourage. These may include purchases, signups, birthdays, referrals and selected engagement actions.
Flexible customer rewards
Offer fixed discounts, percentage discounts or free shipping in exchange for points.
This provides more flexibility than offering the same reward to every customer regardless of their activity or preferences.
Customer referrals
Customers can access referral links through the loyalty panel and share them with other shoppers.
A referral program can complement your existing marketing by giving satisfied customers a structured way to introduce the brand to others.
Branded storefront experience
Customize the loyalty launcher, colors, content and icons to create a closer fit with your Shopify storefront.
Advanced branding options and the ability to remove GreatsHub branding depend on the selected plan.
Responsive customer panel
The loyalty experience is designed to work across desktop and mobile storefronts, allowing customers to access their points and rewards from different devices.
Analytics and activity visibility
Available analytics help merchants review loyalty activity over a plan-specific period. Higher plans provide access to longer analytics history.
[Insert screenshot: Merchant dashboard showing loyalty analytics and customer activity]
Shopify customer and purchase synchronization
The Scale plan supports Shopify customer synchronization, automatic purchase points and historical-data synchronization after the required protected customer-data access has been approved.
Merchants should confirm the access and plan requirements before relying on these capabilities.
Why use loyalty rewards instead of relying only on discounts?
Discounts can support immediate conversion, while a loyalty program is structured around an ongoing customer relationship.
| Approach | Best suited for | Important consideration |
|---|---|---|
| Store-wide discount | Short-term campaigns and immediate purchase motivation | Frequent discounting may affect margins and customer expectations |
| Loyalty points | Encouraging customers to return and continue engaging | The earning and redemption rules must be easy to understand |
| Referral rewards | Encouraging customer-led discovery | Results depend on customers having a positive experience worth sharing |
| Free-shipping reward | Creating a practical redemption option | Shipping costs and eligible locations should be considered |
These approaches do not need to compete. A merchant can use promotions for selected campaigns while maintaining a loyalty program for longer-term engagement.
Who can benefit from a Shopify loyalty program?
GreatsHub Rewards & Loyalty may be useful for stores that:
- Receive repeat purchases
- Sell replenishable or frequently purchased products
- Want to recognize returning customers
- Want to introduce a referral program
- Need a branded rewards experience
- Want to reduce dependence on general discount campaigns
- Are beginning with a simple program but may need greater capacity later
Fashion, beauty, wellness, pet, home, jewellery, subscription and specialty-product stores are common examples. However, the program should be designed around the store’s real purchase cycle rather than its industry alone.
How to plan your rewards program
Before launching, answer four practical questions.
Which actions are genuinely valuable?
Do not award points for every possible action simply because the option exists. Select activities connected to useful customer or business outcomes.
How much should each action be worth?
The relationship between points, spending and rewards should be easy to explain. Customers should not need to perform complicated calculations to understand the program.
Which rewards will customers value?
A reward must feel achievable and relevant. Test fixed discounts, percentage discounts or free shipping against your average order value and margins.
How will customers discover the program?
Make the loyalty launcher visible without allowing it to obstruct important storefront controls. Explain the program through appropriate customer-account, post-purchase and marketing touchpoints.
GreatsHub Rewards & Loyalty pricing
The Shopify App Store currently lists four plans:
| Plan | Current listed price | Suitable starting point |
|---|---|---|
| Free | Free | Smaller programs testing points and referrals |
| Growth | $6.99 per month | Growing programs needing more earning rules and rewards |
| Pro | $13.99 per month | Higher-volume programs needing expanded limits and analytics |
| Scale | $25.99 per month | Programs requiring unlimited rewarded orders and advanced synchronization |
Paid plans currently include a seven-day free trial. Plan prices, limits and features can change, so confirm the latest information on the Shopify App Store before installing or upgrading.
View current plans and install the app
Frequently asked questions
Does GreatsHub Rewards & Loyalty have a free plan?
Yes. A free plan is currently listed on the Shopify App Store. It includes points and referrals with limits on rewarded orders, earning rules, rewards and analytics history.
What rewards can customers redeem?
Merchants can configure fixed-value discounts, percentage discounts and free-shipping rewards.
Can customers refer friends?
Yes. Customers can access and share referral links through the storefront loyalty experience.
Can the loyalty panel match my store?
The launcher, colors, text and icons can be customized. The level of branding control depends on the selected plan.
Does the app work on mobile storefronts?
The customer-facing loyalty panel is designed to be responsive across desktop and mobile devices.
Does the app automatically award purchase points?
Automatic purchase points and Shopify customer synchronization are available through the Scale plan, subject to the required protected customer-data approval.
Is a loyalty program suitable for every Shopify store?
A loyalty program is most useful when customers have a realistic reason to return. Stores with very long or one-time purchase cycles should evaluate whether referrals, account benefits or another retention strategy would provide greater value.
Start building a clearer loyalty experience
An effective rewards program should be understandable to customers, manageable for the merchant and aligned with the store’s margins.
GreatsHub Rewards & Loyalty provides Shopify merchants with configurable points, rewards, referrals and storefront branding in one loyalty experience. Start with focused earning rules, offer rewards customers can understand and improve the program using real customer activity.
Explore GreatsHub Rewards & Loyalty on the Shopify App Store